Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you create an account or use our Service, we collect information you provide, including:

• Account Information: Name, email address, password, and profile information
• Payment Information: Billing address and payment details (processed securely through third-party payment processors like Stripe)
• Website Content: Any content you create, upload, or publish through our website builder, including text, images, videos, and other media
• Domain Information: Custom domain names you connect to your websites
• Communications: Messages you send to us, customer support inquiries, and feedback

1.2 Information from Third-Party Services

If you sign up or log in using third-party authentication services (such as Google OAuth), we may collect:

• Your name and email address from your third-party account
• Profile picture and other public profile information
• Any other information you authorize the third party to share with us

1.3 Automatically Collected Information

When you use our Service, we automatically collect certain information:

• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers
• Usage Data: Pages viewed, features used, time spent on pages, click data, and navigation patterns
• Log Data: Access times, error logs, and system activity
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies (see Section 8)
• Analytics Data: Aggregated usage statistics and performance metrics

1.4 User-Generated Website Data

When you create and publish websites using our Service, we store and process:

• All content included in your published websites
• Website visitor analytics and traffic data (if enabled)
• Form submissions and lead data collected through your sites
• Website performance and uptime metrics

2. How We Use Your Information

We use the information we collect to:

• Provide and Operate the Service: Create and manage your account, host and display your websites, and enable all platform features
• Process Transactions: Handle billing, payments, and subscription management
• Communicate with You: Send service-related notifications, updates, security alerts, and respond to your inquiries
• Improve Our Service: Analyze usage patterns, develop new features, and enhance user experience
• Ensure Security: Detect and prevent fraud, abuse, security incidents, and other harmful activities
• Comply with Legal Obligations: Meet regulatory requirements and respond to legal requests
• Provide Customer Support: Troubleshoot issues and assist with technical problems
• Marketing (with consent): Send promotional materials about new features or services (you can opt out at any time)

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who help us operate the Service, including:
  • Payment processors (e.g., Stripe)
  • Cloud hosting and storage providers
  • Analytics services
  • Email delivery services
  • Customer support tools
• Legal Requirements: When required by law, subpoena, court order, or government request
• Protection of Rights: To protect our rights, property, or safety, or that of our users or the public
• Business Transfers: If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction
• With Your Consent: When you explicitly authorize us to share your information
• Aggregated Data: We may share anonymized, aggregated data that does not identify you personally

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Specifically:

• Account information is retained until you delete your account
• Website content is retained while your account is active and for 30 days after deletion
• Payment records are kept for 7 years to comply with accounting and tax regulations
• Log files and analytics data are typically retained for 90 days
• Backups containing your data may be retained for up to 90 days

You can request deletion of your data at any time by contacting us at hello@beste.co.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit using SSL/TLS
• Encryption of sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure backup and disaster recovery procedures
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing under certain circumstances
• Withdraw Consent: Withdraw your consent at any time where we rely on consent

To exercise these rights, please contact us at hello@beste.co. We will respond to your request within 30 days.

7. State-Specific Privacy Rights

Beste Studio LLC is incorporated in Wyoming. However, we recognize and respect the privacy rights of all users, including those with state-specific protections.

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to know what personal information we collect, use, disclose, and sell
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information
• Right to correct inaccurate personal information
• Right to limit the use and disclosure of sensitive personal information
• Right to non-discrimination for exercising your privacy rights

We do not sell your personal information as defined under the CCPA. To exercise your California privacy rights, contact us at hello@beste.co.

Other U.S. State Residents

Residents of other U.S. states with comprehensive privacy laws (such as Virginia, Colorado, Connecticut, and Utah) may also have similar rights. Please contact us at hello@beste.co to exercise any applicable state privacy rights.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information. Cookies are small text files stored on your device that help us:

• Maintain your login session
• Remember your preferences and settings
• Analyze how you use our Service
• Improve performance and user experience
• Provide personalized content

Types of cookies we use:

• Essential Cookies: Required for the Service to function
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings and choices

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

9. International Data Transfers

Our Service is operated in the United States. If you are accessing the Service from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States.

Data protection laws in the United States may differ from those in your country. By using the Service, you consent to the transfer of your information to the United States and processing in accordance with this Privacy Policy.

For users in the European Economic Area (EEA), we take appropriate measures to ensure adequate protection of your personal data, including through standard contractual clauses.

10. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hello@beste.co.

If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.

11. Third-Party Links and Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices or content of these third parties.

When you click on a third-party link or use a third-party service, you are subject to that party's privacy policy. We encourage you to review the privacy policies of any third-party services you access.

12. Automated Decision Making

We may use automated systems to analyze your usage patterns and provide personalized recommendations or features. These automated processes do not make decisions that significantly affect you without human review.

You have the right to opt-out of automated decision-making processes. Contact us at hello@beste.co if you wish to exercise this right.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

If we make material changes, we will notify you by email (to the address associated with your account) or through a prominent notice on the Service at least 30 days before the changes take effect.

Your continued use of the Service after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated policy, you should stop using the Service.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Beste Studio LLC

Email: hello@beste.co

Website: beste.co

We take privacy concerns seriously and will respond to all legitimate requests within 30 days.